Shipping policy

Orders are processed within 2–5 business days, excluding weekends and holidays, with processing times potentially extended during sales or high-volume periods. Tracking information will be sent once your order ships and may take 24–48 hours to update. Customers are responsible for providing an accurate shipping address; orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense or refunded minus shipping costs. PoleActive is not responsible for packages marked as delivered, carrier delays, or lost or stolen shipments. International customers are responsible for any customs fees, duties, or taxes, and delivery times may vary due to customs processing. By placing an order, you agree to this shipping policy.