Returns
Return Policy
PoleActive accepts return requests within 14 days of the delivery date. Return packages must be dropped off at USPS within 14 days of delivery to be eligible for a return. Packages dropped off at USPS after the 14-day window are subject to a 30% restocking fee.
After submitting your return request, you will receive a follow-up email to confirm whether you would like to return or exchange your items. If you are requesting a return, you will also confirm whether you prefer a refund or store credit. Once you have confirmed how you would like to proceed, PoleActive will email you a return shipping label.
Return shipping is a flat fee of $10, which will be deducted from your refund when your return is processed. If you are exchanging items and no refund will be issued, an invoice for return shipping will be emailed to you and must be paid before exchange items are shipped.
PoleActive offers store credit or a refund of the purchase price. Original shipping fees are non-refundable.
All returns must be unworn, unwashed, unaltered, in their original condition, and have original tags attached. Please wear undergarments when trying on bottoms.
Items will be refused if they have been soiled in a way that cannot easily be wiped clean, laundered, altered in any way, or returned without their original tags. Items with deodorant marks, makeup stains, or other removable marks are subject to a 30% restocking fee.
Shoe Returns: All shoe returns are subject to a 30% restocking fee if the return is requested more than 48 hours after the order has been placed.
Non-Returnable Items: Socks, hand grips, and Last Chance/Final Sale items are not eligible for return.
Restocking Fees: Returns with a total value over $200 are subject to a 5% restocking fee.
Undeliverable or Returned Packages: Orders returned to PoleActive due to an incorrect, incomplete, or vacant shipping address, refused delivery, failure to pay applicable customs duties or import fees, or other customs-related delivery issues are eligible for reshipment once the customer confirms their shipping details and pays any additional shipping charges.
If the customer chooses not to have the order reshipped, a 30% restocking fee will be deducted from the refund. Original shipping fees, customs duties, and import fees are non-refundable.