Flat Rate Shipping for USPS First Class Mail (Est. 3-5 business days).

Free standard shipping for all domestic orders over $125.

Flat Rate Shipping for USPS First Class Mail (Est. 3-5 business days).

Sorry, we do not ship shoes to Alaska or Hawaii.

$25.00 Flat Rate Shipping for USPS First Class International (Est. Delivery 2-4 weeks).

$55.00 variable Rate shipping for DHL International (Est. Delivery 3-5 business days). 

All international orders come with shipping insurance.

Sorry, we do not ship shoes to locations outside of United States.

PoleActive does not control shipping rates, domestically or International. We are subject to their fee changes and rate increases. 

$25.00 variable Rate Shipping for USPS First Class International (Est. Delivery 2-4 weeks). *Varies due to International shipping fees.

$55.00 Variable Rate shipping for DHL International (Est. Delivery 3-5 business days). *Varies due to International shipping fees. 

 All international orders come with shipping insurance.

Sorry, we do not ship shoes to locations outside of United States. 

PoleActive does not control or choose shipping rates, domestically or international. We are subject to their rates and fees. 

Customs or import duties may be charged for orders outside of United States. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot provide an estimate of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information.

Sometimes there may be postal delays or your package may be stopped at Customs, please understand that this is out of our control.

We are not able to track an order once it leaves the United States. 
We are not responsible for orders lost or stolen once they leave PoleActive HQ. We highly recommend adding shipping insurance to your order. We are not responsible to replace ANY lost or stolen order. Buyers agree to this at the time of purchase. 

Once the package leaves our warehouse, it is in the hands of the United States Postal Service (USPS). We are not responsible for lost or damaged items or shipment mistakes made by USPS. Please make sure your shipping information is correct before hitting the order button as we are not responsible for any “loss of order” or “return to sender” due to incorrect shipping information being provided at time of order.
Effective January 1st 2021, all shoe returns are subject to a 30% restocking fee. Shoe orders canceled after being placed on order to Pleaser but not yet received by PoleActive HQ are subject to 30% Restocking fee. PoleActive is not responsible for long lead times, long shipping times, or delays. Please expect 15-30 days minimum for all Pleaser Deliveries. ( Pleaser returns accepted 30 days from delivery to client, but still subject to restocking fee.)